Returning policy



  • You can return products within 7 days in the same box you received them.

  • If your parcel was damaged or glass blocks are broken, please report it with pictures to: info@19x19x8.de

  • We will investigate if dameges were during shipping or on customer site.

  • In most cases we replace damaged glass blocks with new ones.


Costs


  • Returning shipping costs are on customer side.

  • Shipping costs with new glass blocks are also on customer side.

  • There are no more additional costs but in some cases might be added material costs.